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How We Protect Your Account and Data

We operate alexsislogin with clear rules about how your account is secured, how your deposits and withdrawals are handled, and what rights you have.

Account security verified at loginPayment data encrypted end-to-endData retention policy on fileLocal law compliance for Indonesia
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alexsislogin How We Protect Your Account and Data
REACH US

Legal and Account Support Channels

Team online

Email Support

Contact our legal and account team at [email protected] for data requests, policy clarifications, and account-rights inquiries. Response time is 24–48 hours on weekdays.

Live Chat — Daytime

Our support team in Medan and Semarang operates live chat Monday–Friday, 08:00–20:00 Indonesia time. Ask about account verification, payment holds, or data access requests in real time.

Account Settings

Review and update your legal information — name, address, payment method — directly in your Account → Settings → Personal Data. Changes take effect within one business day.

HOW WE OPERATE

Data Handling, Security and Your Rights

Encrypted Payment Processing

All DANA, OVO, GoPay and QRIS transactions are encrypted with TLS 1.2 or higher.

Cookie and Tracking Policy

We use session cookies to keep you logged in and analytics cookies to improve the lobby experience.

Account Access and Verification

Your account is protected by a password and optional two-factor authentication via SMS.

Data Retention and Deletion

We keep your account, deposit history and game records while your account is active.

Requesting Your Data

You have the right to request a copy of all personal data we hold about you. Email legal@alexsislogin.

Account Disputes and Rights

If you believe a transaction was unauthorised or a withdrawal was delayed, contact support@alexsislogin.

Your Legal and Account Rights

When you close your account, we retain your anonymised transaction history and deposits for six months to comply with anti-money laundering requirements. After that, all personal data — name, address, email — is permanently deleted. You can request early deletion by contacting [email protected].

Yes. Log into your Account → Transaction History to download a CSV of all deposits and withdrawals with timestamps. For a complete data export including personal information, email [email protected] with 'Data Export Request' and we'll send it within 14 days.

All DANA, OVO, GoPay and QRIS payments are encrypted during transmission using TLS 1.2. Payment details are tokenised and never stored in full on our systems. Your account also supports two-factor authentication to prevent unauthorised access.

When you open an account, you provide your full legal name, date of birth, national ID number and address. On your first withdrawal, we verify this information against government records to prevent fraud and comply with local anti-money laundering law.

Yes, but only before your first verified withdrawal. After verification, contact [email protected] with a copy of your updated ID. Changes require manual review and take 2–3 business days. Future withdrawals must match the verified name.

If your account remains inactive for 12 months, we send a closure notice to your registered email. If you don't respond within 30 days, we close your account and retain anonymised data for six months before permanent deletion, where local law permits.

Withdrawals via DANA, OVO, GoPay or QRIS usually reach your wallet in under five minutes. If a withdrawal doesn't arrive within 60 minutes, check your email for hold notices, then contact [email protected] with your transaction ID. We investigate within 72 hours.

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